FREQUENTLY ASKED QUESTIONS - FAQ

No Question
1
 What are requirement to register with Sennego?
2
 How to register with Sennego?
3
 Is this registration open to companies who are not registered with Ministry Of Finance (MOF)?
4
 What the benefits registered with Sennego?
5
 What is Marketplace?
6
 What is Marketplace in Sennego?
7
 Who are the Marketplace in Sennego?
8
 How to apply marketplace?
9
 Where can I get help if I do not know how to register?
10
 What if I only provide services? Does Sennego System for service providers?
11
 What should I do to use Sennego System?
12
 What is e-Procurement?
13
 Where can my company make payment for the membership?
14
 What type of payment does Sennego accept?
1) Question
What are requirement to register with Sennego?
 Answer For registration with sennego, companies must register with Suruhanjaya Syarikat Malaysia (SSM) & have an email. / Untuk berdaftar, syarikat perlu berdaftar dengan Suruhanjaya Syarikat Malaysia.
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2) Question
How to register with Sennego?
 Answer For registration,involve 3 basic step.
1. Select Sign Up for first registration. Complete Step 1 by choose Yes MOF or No MOF and fill in the blank.
2. Step 2 : Create your Login ID & Password, and fill in your basic company info.
3. Step 3 :Your ID & Password have been send to your email,kindly login your email to activate your account.
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3) Question
Is this registration open to companies who are not registered with Ministry Of Finance (MOF)?
 Answer Yes, this registration also open to all companies or individual who are interested to register with sennego.
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4) Question
What the benefits registered with Sennego?
 Answer The benefits are:
1. Easy & fast : Sennego are easy and fast to register because it is an online registration. The registration only included 3 basic step.

2. Save Administrative & Operations Costs :By using Sennego, users can make their marketing more competitive and save cost of administration and operation without having to register manually.

3. High Level of Transparency & Accountability :User who registered with sennego can make a transparent of procurement transaction such as Direct Purchase, Quotation & Tender.
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5) Question
What is Marketplace?
 Answer Marketplace are the commercial world that consist the business, trade, and economics.
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6) Question
What is Marketplace in Sennego?
 Answer In Sennego, Marketplace means an organization or a market space that can be selected by the supplier when registering with Sennego to market their products and services.
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7) Question
Who are the Marketplace in Sennego?
 Answer Currently there are 14 Organization (also known as Institutional Buyer) who are registered as a Marketplace in Sennego.
1) MAJLIS AMANAH RAKYAT (MARA)
2) MALAYSIAN PALM OIL BOARD (MPOB)
3) UNIVERSITI PUTRA MALAYSIA (UPM)
4) RUBBER INDUSTRY SMALLHOLDERS DEVELOPMENT AUTHORITY (RISDA)
5) SME Corporation Malaysia (SMECorp)
6) BANK SIMPANAN NASIONAL (BSN)
7) BANK MUAMALAT MALAYSIA (BMMB)
8) FEDERATION AGRICULTURAL MARKETING AUTHORITY (FAMA)
9) EMPLOYEES PROVIDENT FUND (EPF)
10) MALAYSIAN AGRICULTURAL RESEARCH DEVELOPMENT INSTITUTE (MARDI)
11) LEMBAGA HASIL DALAM NEGERI MALAYSIA (LHDNM)
12) KORIDOR UTARA MALAYSIA (NCIA)
13) UNIVERSITI MALAYSIA SARAWAK (UNIMAS)
14) GERMAN MALAYSIAN INSTITUTE (GMI)
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8) Question
How to apply marketplace?
 Answer To apply marketplace in Sennego will involve 4 step.
(1) Supplier must login into Sennego
(2) Select Marketplace management
(3) Add to select marketplace
(4) Select your marketplace & save
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9) Question
Where can I get help if I do not know how to register?
 Answer You may call our Customer Service line at 03-7885 4000/4111 or email at speedhelpdesk@commercedc.com.my for further guidance.
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10) Question
What if I only provide services? Does Sennego System for service providers?
 Answer Yes, Sennego System is built to the suppliers who supply products, services or both.
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11) Question
What should I do to use Sennego System?
 Answer For starters, you must register online with sennego system. After that, you must apply at least one Marketplace to transact online procurement.
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12) Question
What is e-Procurement?
 Answer E-procurement (electronic procurement, sometimes also known as supplier exchange) is a Work and services through the Internet.
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13) Question
Where can my company make payment for the membership?
 Answer You can make payment at the nearest ePerolahan Center.
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14) Question
What type of payment does Sennego accept?
 Answer You can make payment via online banking with Maybank2u, Cheque and Cash at nearest eP Center. Payment can be made to CDC International Sdn Bhd 5143 0161 0283 Maybank. Once payment made, kindly email us the proof of to speedhelpdesk@commercedc.com.my.
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